Shipping

At RayTrees, we are committed to delivering your furniture safely and on time. Every product is carefully packed and quality checked before dispatch to ensure it reaches you in excellent condition.

Order Processing

Once your order is successfully placed, our team begins processing it immediately. Orders are generally processed and dispatched within 2–5 business days, depending on product availability and order volume.

You will receive shipping updates and tracking details once your order has been dispatched.

Delivery Timeline

Estimated delivery time is usually 5–12 business days from the date of dispatch. Delivery timelines may vary depending on your location, courier availability, weather conditions, or other factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing your purchase. We aim to provide reliable and affordable delivery options for our customers.

Product Packaging

All RayTrees products are securely packed using protective materials to reduce the chances of damage during transportation. Please inspect the package upon delivery.

Damaged or Missing Parts

If you receive a damaged product or find any part missing, please contact us within 48 hours of delivery with:

Order ID
Clear photos/videos of the product and packaging
Details of the issue

After verification, we will arrange for replacement parts or provide an appropriate solution as per our policy.

Incorrect Shipping Details

Customers are requested to provide complete and accurate shipping information while placing the order. RayTrees will not be responsible for delays caused due to incorrect or incomplete address details.