1. What is RayTrees?
RayTrees is an Indian furniture brand that designs and manufactures modern, space-saving, and durable engineered wood furniture for homes and offices. Our collection includes side tables, coffee tables, laptop tables, TV units, shoe racks, bookshelves, and more.
2. What materials are RayTrees products made of?
Our products are crafted using premium engineered wood with high-quality finishes. The materials are selected for durability, strength, and everyday use.We use 17mm Thickness of the renowned company wooden board.
3. Is assembly required?
Yes, some products require basic assembly. Every product comes with assembly instructions, and selected products may also include installation support depending on the marketplace or platform.
4. Are the dimensions mentioned accurate?
Yes. All product dimensions are accurately measured and mentioned in the product description. We recommend measuring your available space before placing an order.
5. What is the weight capacity of your furniture?
Weight capacity varies by product. It is mentioned in the respective product specifications. Please avoid exceeding the recommended load for optimal durability.
6. Do the product colors match the images?
We strive to represent our products as accurately as possible. However, slight variations may occur due to lighting during photography and differences in screen settings.
7. Do you offer a warranty?
Yes. RayTrees products come with a limited warranty against manufacturing defects. Please refer to the individual product page for warranty details.
8. What is covered under the warranty?
The warranty covers manufacturing defects in materials and workmanship. It does not cover normal wear and tear, accidental damage, misuse, improper assembly, or exposure to water.
9. What if my product arrives damaged?
If your product arrives damaged, please contact our customer support within 48 hours of delivery with photos of the damaged product and packaging. We will arrange a replacement of the damaged part or provide an appropriate resolution.
10. Can I get replacement parts?
Yes. Replacement parts are available for eligible products. Contact our support team with your order number and the part you need.
11. How long does delivery take?
Delivery timelines depend on your location. Most orders are delivered within 5–10 business days after dispatch.
12. Do you deliver across India?
Yes. We deliver to most serviceable pin codes across India.
13. Can I cancel or modify my order?
Orders can be cancelled or modified before they are dispatched. Once shipped, cancellation may not be possible.
14. What is your return policy?
Returns are accepted according to the policy mentioned on the product page or the marketplace from which you purchased. Please ensure the product is unused and in its original condition.
15. How do I clean and maintain the furniture?
- Wipe with a soft, dry or slightly damp cloth.
- Avoid harsh chemicals or abrasive cleaners.
- Keep away from prolonged exposure to direct sunlight and excessive moisture.
- Use coasters or mats to protect the surface.
16. Are your products suitable for daily use?
Absolutely. RayTrees furniture is designed for everyday use, combining durability with modern aesthetics.
17. Do you manufacture the furniture yourself?
Yes. RayTrees designs and manufactures its furniture, ensuring strict quality control from production to packaging.
18. Can I purchase RayTrees products in bulk?
Yes. We offer bulk purchase options for businesses, retailers, interior designers, and institutional buyers. Please contact us for special pricing.
19. Do you sell on online marketplaces?
Yes. RayTrees products are available on our website as well as leading online marketplaces.
20. How can I contact customer support?
You can reach our support team through:
- Contact form on our website
- Email raytrees10@gmail.com
- WhatsApp 9591307350